![]() Package tossing, property damage, and theft The company has been penalized by multiple governments for misclassifying drivers as independent contractors, and for delivering untaxed cigarettes (for which the company was prosecuted under the Racketeer Influenced and Corrupt Organizations Act). LaserShip drivers have also been reported for damaging and stealing the personal property of recipients. OnTrac has been criticized for drivers roughly handling goods, including throwing and driving over packages. īy 2022, OnTrac’s service area covered 80% of the U.S population across 31 states and Washington D.C. In April 2023, the company announced plans to change its name to OnTrac. This expansion added 979 new zip codes, an 18% increase of their delivery coverage. In May 2021, OnTrac expanded into Tennessee, opening three new branches in Memphis, Knoxville, and Nashville. In early 2018, the company was purchased by private equity firm Greenbriar Equity Group. In April 2019, LaserShip was awarded the International Supply Chain Protection Organization (ISCPO) Carrier Certification the company has also achieved compliance with ISCPO Carrier Security Requirements. Also in March 2014, LaserShip acquired Cleveland-based last-mile delivery company Prestige Delivery Systems, further expanding services to Ohio, Kentucky, Michigan and Indiana.Īs of 2016, LaserShip had 63 distribution centers and four sorting centers servicing 22 states and Washington, D.C., and handles deliveries for Amazon's Same Day Service. This expanded the LaserShip footprint by 44 percent, reaching an additional 8.5 million consumers. In March 2014, LaserShip added four states to its service area: New Hampshire, Rhode Island, West Virginia and Delaware. In 1999, the company partnered with Barnes & Noble to provide same-day shipping services in New York City. In the 1990s, LaserShip landed in the small parcel business during the dot-com boom. LaserShip began as a document delivery service in 1986. The two entities merged their delivery networks to form a transcontinental delivery network and rebranded their combined services to OnTrac. ![]() In 2021 LaserShip acquired west coast delivery service OnTrac Logistics, Inc. Founded in 1986 as LaserShip, the company is based in Vienna, Virginia and has sorting centers in 31 states. Lost Package: For issues like LaserShip tracking order lost or tracking not found.OnTrac (formerly LaserShip) is a last-mile delivery company that services the continental United States.No Updates: If there are no updates or if you suspect a LaserShip tracking scam.Invalid Tracking ID: If your LaserShip tracking ID shows as invalid.Headquarters Address: If you need to contact or visit their headquarters, the address is 1912 Woodford Road, Vienna, VA 22182, United States.Email: For email support, you can contact them at This is a good option if you prefer written communication or need to send documents or images to support your inquiry.They are closed on major holidays like the 4th of July, Christmas Day, New Year’s Day, and Thanksgiving Day. The call center operates Monday to Friday from 8 a.m. Phone: You can reach their customer service team at 1(804) 414-2590. ![]() To contact LaserShip's customer service, you have several options: ![]() Instead of a direct phone line, the service is organized into specific categories on their website, so you can quickly find the help you need, whether it's about rates, tracking, or a lost tracking number. The package has successfully been delivered to the recipient's address.Īt LaserShip, the customer service system is streamlined for efficiency. The package is with the delivery driver and is on its way to the recipient's address. The package has left the LaserShip facility and is in transit to its next destination. The package has arrived at the local LaserShip facility and is being prepared for final delivery to the recipient. Package received by your local LaserShip facility and is processing for delivery, see Estimated Delivery Date The package is in transit and is en route to the designated LaserShip facility. Your package has been received and is on its way to your LaserShip Facility, see Estimated Delivery Date The package is still with the seller and has not yet been handed over to LaserShip for delivery. Please continue to check your tracking for real time updates We're awaiting receipt of your package from the seller. Here are examples of updates you might see when tracking your packages. When you track your LaserShip packages on Ship24, you will receive tracking notifications that get updated every time they reach another point.
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